The problem then was simple to fix, but needed a second pair of eyes to look for issues that the customer looked at every day, but just didn't "see".
#How to fix arrow keys on mac keyboard update#
To update the keyboard driver, choose Update driver and let Windows search for the latest driver automatically. Next, click Uninstall and then restart your PC to check if Backspace, Spacebar or Enter key could work. To reinstall the keyboard driver, here choose Uninstall device from the context menu. Maybe you can see where this is going The customer would let the pile of docs grow, and there would be enough weight to touch one or more keys on the keyboard, and things got "goofy". Expand Keyboards and right-click on the keyboard drive. When I was there, nothing in the document holder. The customer was doing a lot of re-typing, with a stack of paper on the document holder. We would swap the keyboard, and fix the problem, which would return after a few hours, or a couple of days.
The customer had the keyboard in a tray (sort of a channel) with a document holder attached. I supported a Mac several years ago, with a somewhat similar keyboard issue. Repeat the same left-to-right and top-to-bottom blowing pattern you used before. Rotate the MacBook so that the right side is facing down and it’s still at about a 75-degree angle. Is this wired keyboard an Apple-brand keyboard, or something else? Using compressed air with a straw to guide the pressurized air, blow between the keys in a left-to-right and top-to-bottom pattern. SMC reset won't hurt anything (but probably won't fix an issue like that, either.) Or - is the client using a non-Apple keyboard, where the command and Alt keys are reversed by default? That keyboard would have a Windows key, eh? I'm thinking that an out-of-control keyboard would leave the Mac almost unusable, and be really annoying to the client. If that does not fix the problem, then you need to test with a third keyboard, which you should test that the problem does not exist on a different Mac - or, alternatively, test the user's keyboard on another Mac. Trash that one, tooĪlso, trash (there's probably a second file there, too)Īfter trashing those files, those are system-wide preferences, so restart that Mac. Open the Preferences folder in that main Library, and trash a few files:Ĭom. (Lion or newer will also have a second file by that name, with. That would be the main Library, and not the user's library. Go into the hard drive, then the Library folder.
#How to fix arrow keys on mac keyboard software#
What prevents you from verifying the keyboard in the Keyboard Viewer? That can tell you a lot!įor example, if the Alt/Option key is not depressed in the Keyboard Viewer, yet you get results that show the Alt key is being used, then there's some other software issue - such as a utility that provides settings that allow the Alt/Option key to be used through software.
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